Use case / Hospitality
The guest book is in the drawer. The questions come by message.
What time is check-out. Is breakfast included. How do I get to the beach. Can I use the kitchen. Where is the nearest pharmacy. You wrote all of it into a guest information book, and almost nobody opens it. They message you instead, often late at night and often in a language you do not speak.
Why the guest book does not work
A printed guest book is in one room and in one language. Guests on their phones would rather ask than read, and for a small villa or guesthouse with no front desk at night, every one of those questions reaches the owner directly. The same answers get typed again for every booking, and a slow reply to a lost guest at the gate is exactly what ends up in a review.
What to upload
Upload your guest information book as it is. Photos of the rooms, the entrance, or the route from the road can be shown when a guest asks how to find something.
- Guest information book or welcome letter
- House rules and check-in and check-out procedure
- Breakfast times, facilities, and what is included
- Nearby places, transport options, and emergency contacts
What guests can ask it
It replies in the language the guest uses, so a document written in one language still serves guests from anywhere.
- What time is check-out, and can I leave my bags afterwards?
- Is breakfast included, and what time is it served?
- How do I get to the beach from here?
- Can I use the kitchen and the washing machine?
- Where is the nearest pharmacy or ATM?
- What is the procedure if I arrive after midnight?
Where to put the link
Send it before arrival, and leave it where guests will see it once they are there.
- In the pre-arrival message on your booking platform
- In your WhatsApp welcome message
- A QR code framed in each room and at the entrance
- Your Instagram bio and Google Business Profile
Be clear about the limits
- It cannot check room availability or take a booking. It can point guests to your booking link or WhatsApp if you add one.
- Anyone with the link can read the answers, so think twice before including the Wi-Fi password, door codes, or lockbox numbers.
- It answers from your document, not from live information, so it will not know about a road closure or a facility under repair unless you update the file.
- Keep personal details of other guests out of anything you upload.
Try it with your own document.
Upload one file and you get a working chatbot on a public link. The free tier covers one chatbot, so you can see the answers before deciding anything.