Legal · Privacy
Privacy policy
This policy explains what information Askoo handles and why when you build, publish, or use a chatbot.
Last updated September 25, 2026
Information we collect
We may collect account details, authentication identifiers, chatbot settings, uploaded files, instructions, conversation messages, and basic usage or diagnostic information needed to operate the service.
Please do not upload confidential, highly sensitive, or regulated information unless you have the right and an appropriate legal basis to process it.
How information is used
We use information to create and host chatbots, index connected documents, generate answers, authenticate users, prevent abuse, troubleshoot errors, and improve reliability.
Service providers
Information may be processed by infrastructure, database, authentication, storage, analytics, and AI providers that help deliver the service. These providers process data on our behalf under their applicable terms and security practices.
Sharing and public chatbots
We do not sell personal information. A published chatbot is accessible to anyone with its public link, so its name, greeting, configuration, and responses should be treated as public. We may disclose information when required by law or necessary to protect users and the service.
Retention and security
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security. We use reasonable safeguards, but no online system can guarantee absolute security.
Your choices
You may update chatbot settings, unpublish chatbots, and request access, correction, or deletion where applicable. Browser or provider settings may offer additional controls over cookies and authentication data.
Policy changes
We may revise this policy as the product changes. The updated date at the top of this page identifies the latest version.
Questions can be sent through the support channel shown in the product.