Privacy policy

We may collect account details, authentication identifiers, chatbot settings, uploaded files, instructions, conversation messages, and basic usage or diagnostic information needed to operate the service.

A visitor's browser receives a random visitor identifier and a per-tab session identifier. We store only one-way-protected versions across our website to understand advertising journeys and where visitors stop. This records page paths, safe link or button labels, form-submission events, active time, referral host, and UTM campaign details. To tell people apart from automated traffic, it also keeps the browser's user-agent string and a keyed one-way hash of the IP address; the IP address itself is not stored. We do not record form contents, keystrokes, or non-UTM URL query values in this first-party activity log. The identifiers are not intended to identify a visitor by name or personalise ads.

When someone asks a public chatbot a question, the protected visitor identifier may also be stored with the successful chat so the chatbot owner can see daily aggregate question and visitor counts.

Please do not upload confidential, highly sensitive, or regulated information unless you have the right and an appropriate legal basis to process it.

We use information to create and host chatbots, index connected documents, generate answers, authenticate users, prevent abuse, measure chatbot usage, send requested one-time passcodes and optional activity reports, troubleshoot errors, and improve reliability.

Information may be processed by infrastructure, database, authentication, storage, email-delivery, analytics, error-notification, advertising, and AI providers that help deliver the service. These providers process data under their applicable terms and security practices.

We use Google Analytics to understand how visitors find and use Askoo, such as which pages are visited, how long visits last, and the type of device and approximate location. Google Analytics uses cookies and similar technologies, and Google processes this data under its own terms. You can stop Google Analytics from using your data with the Google Analytics opt-out browser add-on.

We also use Meta Pixel, a measurement tool from Meta Platforms, to measure the results of Askoo ads on Facebook and Instagram. It records which pages are visited and may use cookies and similar technologies. Meta processes this data under its own terms and may connect it to your Meta account. You can control how Meta uses this information for ads in your Meta ad preferences. Meta Pixel is not loaded when your browser is set to a European time zone, because the European Economic Area, the United Kingdom, and Switzerland require consent before it can be used.

Guide articles on Askoo show ads served by Google AdSense. Ads are not shown on the homepage, on use-case pages, inside chatbot conversations, in the chatbot builder, or on account and dashboard pages.

Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and other sites on the internet. Third parties may place and read cookies on your browser, or use web beacons and IP addresses, to collect information as a result of ad serving.

You can opt out of personalised advertising in Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalised advertising at aboutads.info, or in the European Economic Area and the United Kingdom at youronlinechoices.eu. Google explains how it uses information from sites that use its services.

Where the law requires it, including in the European Economic Area, the United Kingdom, and Switzerland, cookies for personalised advertising and analytics are used only after you give consent.

We do not sell personal information. A published chatbot is accessible to anyone with its public link, so its name, greeting, configuration, source documents, and responses should be treated as public. We may disclose information when required by law or necessary to protect users and the service.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security. We use reasonable safeguards, but no online system can guarantee absolute security.

You may update chatbot settings, unpublish chatbots, and request access, correction, or deletion where applicable. Account holders can turn activity-report emails on or off from the dashboard. Clearing browser storage resets the random public-chat visitor identifier; browser or provider settings may offer additional controls over cookies and authentication data. Personalised advertising and analytics can be turned off as described under Advertising, analytics, and cookies.

We may revise this policy as the product changes. The updated date at the top of this page identifies the latest version.